Our website shows you what the item will look like before you order as well as, letting you know the gas cans it will and will not fit on; allowing you to make an informed purchasing decision. We do guarantee the quality of our goods, so to be eligible for a return, your item must have a manufacturing defect. Improper use or failing to follow the included directions voids any warranty or refund claims.
To complete your return, we require a receipt or proof of purchase. Please email us at support@gasspouts.com with details before making any shipping arrangements in order to get an RMA# returns will NOT be accepted without an RMA#. Items that are not in the original packaging may be subject to a restocking fee.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit minus shipping charges will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your item(s) are not in the original packaging you may also be charged a restocking fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@gasspouts.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gasspouts.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should send us an email at support@gasspouts.com.to receive an RMA# NO returns will be accepted without an RMA#.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
